Frequently Asked Questions (FAQ)

Find answers to our most commonly asked questions.

1. How long does delivery take?

Most orders are dispatched within 1–2 working days. Standard UK delivery usually arrives within 2–4 working days.

2. Can I track my order?

Yes. Where available, a tracking number will be sent after your order has been dispatched.

3. Do you accept returns?

Yes. We offer a 30-day return policy on eligible items. Please see our Returns & Refund Policy for full details.

4. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the item and packaging so we can resolve the issue quickly.

5. Which payment methods do you accept?

We accept secure online payments through the payment methods available during checkout.

6. Can I cancel or change my order?

If your order has not yet been dispatched, please contact us as soon as possible. We will do our best to help.

7. Do you ship outside the UK?

Delivery options depend on the product and destination. Any available international shipping options will be shown during checkout.

8. How can I contact customer support?

You can contact the Diva Prime Ltd Customer Support Team through our Contact Us page. We aim to respond as quickly as possible during business hours.

Need More Help?

If you cannot find the answer you’re looking for, please visit our Contact Us page and we’ll be happy to assist you.