Terms & Conditions

Please read these terms carefully before using our website.

1. About Us

This website is operated by Diva Prime Ltd. We sell a range of household, health and beauty, automotive, tools, DIY and everyday products to customers in the United Kingdom.

2. Use of This Website

By accessing or using this website, you agree to comply with these Terms & Conditions.

You must not misuse this website, attempt to gain unauthorised access, introduce harmful software, or use the website for unlawful or fraudulent purposes.

3. Products and Descriptions

We aim to ensure all product descriptions, images, prices and availability information are accurate.

Product packaging, colours or minor design details may occasionally vary due to manufacturer updates or display settings.

Always read and follow the instructions, warnings and safety information supplied with the product.

4. Prices and Payments

All prices are displayed in Pound Sterling (£).
Delivery charges, where applicable, will be shown during checkout.
Payment must be completed before an order is dispatched.
We reserve the right to correct pricing errors before accepting an order.

5. Orders

After placing an order, you may receive an automated order acknowledgement. This does not necessarily mean that your order has been accepted.

An order is accepted once payment is confirmed and the order is processed for dispatch.

We may cancel or refuse an order where a product is unavailable, payment cannot be verified, a pricing error has occurred, or fraud is suspected.

6. Delivery

Orders are dispatched and delivered in accordance with our Delivery Information page.

Delivery times are estimates and may be affected by courier delays, weather, public holidays or other circumstances beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Certain sealed, personalised, hygiene-sensitive or perishable products may not be eligible for return unless faulty or incorrectly supplied.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has already been dispatched, you may need to return it in accordance with our Returns & Refund Policy.

9. Intellectual Property

All website content, including text, graphics, logos, images and layout, belongs to Diva Prime Ltd or its respective licensors and must not be copied, reproduced or used without permission.

10. Privacy and Cookies

Our handling of personal information and cookies is explained in our Privacy Policy and any applicable cookie notice displayed on this website.

11. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Diva Prime Ltd will not be responsible for indirect, incidental or consequential losses arising from the use of this website or its products.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page.

Contact Us

If you have any questions about these Terms & Conditions, please contact the Diva Prime Ltd Customer Support Team through our Contact Us page.