Returns & Refund Policy
Easy Returns • Fair Refunds • Customer Satisfaction
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition and, where applicable, returned in the original packaging.
Certain products may not be eligible for return due to hygiene, health or safety reasons unless they are faulty or supplied incorrectly.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow a few working days for your payment provider to complete the refund.
Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us as soon as possible.
Where possible, please provide photographs of the item and packaging so we can resolve the issue quickly.
How to Return an Item
- Contact our customer support team.
- Provide your order number and reason for the return.
- Follow the return instructions provided.
- Package the item securely before returning it.
- Keep proof of postage until your return has been processed.
Returned items that show signs of use, damage caused by misuse, or are returned without their original components may not qualify for a full refund.
Need Help?
If you have any questions about returns or refunds, please contact the Diva Prime Ltd Customer Support Team. We are always happy to help.
Thank you for shopping with Diva Prime Ltd
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